Refund Policy

Last Updated: October 2023

1. Consulting Services

Due to the highly customized, labor-intensive nature of our operational audits and strategic consulting, fees for completed phases (e.g., Business Intake, Operational Mapping) are strictly non-refundable once the work has commenced.

2. Subscription Plans

For clients on long-term Retainer or Enterprise plans, you may cancel your subscription at any time. However, refunds will not be issued for the current billing cycle. Access to the intelligence dashboards and support will continue until the end of the paid term.

3. Disputed Charges

If you believe there has been a billing error, please contact our financial operations team within 14 days of the charge at finance@operox.io. We will conduct a full review and issue corrections where necessary.

4. Guarantee Context

While we guarantee the delivery of a comprehensive Optimization Blueprint and accurate benchmarking data, we cannot guarantee specific revenue increases, as final execution relies heavily on internal team compliance and market conditions.